RETURN POLICY WITH COVID-19

 

 

 

 

What can be returned: Due to COVID-19 The Soccer Factory will not be accepting returns on any product. This is due to limitations being set on our industry and brand partners in response to COVID-19.

What cannot be returned: No items with decoration/ customization can be returned.

Returns for exchange or store credit: Exchanges and store credit are subject to review. Please email customerservice@thesoccerfactory.com your request and  if approved you will receive an email with instructions on how to process the exchange and the details of any credit being applied to the account.

 

If the returned product does not meet the above requirements, The Soccer Factory may not process your return or exchange, and we cannot guarantee that we will send the nonreturnable/nonexchangeable products back to you. We’d like to avoid that scenario, so call or e-mail us if you have any questions.

 

If you have any concerns, please contact us at customerservice@thesoccerfactory.com

 

 

 

 

 

 

 

 

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